Client-facing · Copilot Studio
~50K
claimant messages handled
Class action AI agent
Answered claimant questions on eligibility and claims filing, retrieved personalized case information, and escalated to live agents via a custom handoff adaptor.
Director, Rapid Development & Innovation · Epiq
I build the AI and automation systems that run the business.
Director-level leader with 10+ years building automation and AI systems. I built Epiq's Power Platform Center of Excellence from scratch and led the development of Eva, a multi-agent orchestrator now used company-wide.
At Epiq, that work has produced measurable results across global operations.
25,000+
hours in annual time savings
$2M+
in cost reductions
~100
engineers on the AI developer tooling gateway
Featured by Microsoft
Microsoft Customer Success Story
Selected by Microsoft for a published story on Epiq's Copilot Studio, Power Platform, and AI-driven automation work.
Selected projects
Programs shipped to production across Epiq and Southwest Airlines.
Company-wide · Copilot Studio
Eva
Multi-agent orchestrator
Rebuilt Eva as a multi-agent orchestrator in Copilot Studio, with specialized child agents for each system. Deployed company-wide as Epiq's primary AI assistant; I served as architecture lead on the build.
Eva
Workday
Jira
ServiceNow
Exchange
3 months
8,000
users migrated
ServiceNow → Jira Service Management
600 agents and 8,000 internal users migrated with zero critical service disruption.
AI Foundry
~100
engineers with AI coding tools
AI developer tooling gateway
APIM-fronted Azure gateway routing Claude Code and Codex to ~100 engineers, with usage analytics.
Southwest Airlines
400K
customers refunded
Winter Storm Elliott refunds
Power Automate Desktop across 150+ VMs, keeping Southwest in DOT compliance.
Power Apps · AI Builder
Week → days
employee onboarding time
Launchpad onboarding
Cut employee onboarding from over a week to a few days by automating laptop ordering, provisioning, account setup, and documentation.
Intake → ROI
40+
production solutions tracked
RapidTrack
The enterprise system for managing automation and AI opportunities, tracking 40+ production solutions and 60+ opportunities.
Experience
From desktop support to directing enterprise AI platforms.
Director, Rapid Development & Innovation
Oct 2025 — Present
Tampa- Delivered 6,000+ hours in annual time savings and $1M+ in cost reductions across global operations.
- Co-founded and co-lead Epiq's AI Center of Excellence.
- Rebuilt LaunchPad onboarding as an agentic workflow; automated vendor invoice processing into SAP via OCR.
- Executive sponsor for Microsoft 365 Copilot rollout to 2,400 users.
Manager, Rapid Development & Innovation
Mar 2024 — Oct 2025
Tampa- Founded and scaled the Power Platform Center of Excellence.
- Built Launchpad and RapidTrack; launched Epiq's first Copilot Studio agents, including Sophie for IT administrative tasks.
- Grew the citizen developer community to 50+ builders; recruited and mentored a team of 6 developers.
- ETL pipelines in Azure Data Factory and Microsoft Fabric for self-service reporting.
System Engineer
Sep 2021 — Mar 2024
- Led Power Platform adoption, migrating 20+ automations from a legacy platform over 12 months.
- ServiceNow-integrated app improving resolution quality by ~25%.
- Model-driven app to audit AI-generated decisions and support model retraining.
- Automated M365 administrative workflows with Power Automate and Azure Automation.
System Engineer
Jun 2020 — Sep 2021
Kansas City- Automated onboarding/offboarding, reducing service desk requests by 30% and delivering $1M annually in savings.
Earlier roles
Desktop Engineer · MSTS2019 — 2020
Systems Engineer I · YRC Worldwide2016 — 2018
Desktop Support Technician · CompuCom2015 — 2016
Credentials
Tools, recognition, and certifications.
Skills
Agents & Copilot
- Copilot Studio
- Microsoft 365 Copilot
- Copilot Cowork
- Agent 365
- M365 Agents SDK
- GitHub Copilot Harness
- Azure AI Foundry
- MCP
Power Platform
- Power Apps
- Power Automate
- Power Automate Desktop
- AI Builder
- Dataverse
Azure
- Azure Functions
- Azure Data Factory
- Microsoft Fabric
- Azure Automation
- APIM
M365 & Identity
- Exchange
- Entra
- M365
- Intune
- Autopilot
ITSM & Integration
- Jira Service Management
- Jira
- ServiceNow
- Workday
- SAP
Languages
- TypeScript
- Python
- PowerShell
- JSON
Honors
President's Club2025Annual Excellence Award2025Annual Excellence Award2024Southwest Champion Award2022MicrosoftMicrosoft Customer Success Story ↗Featured
Certifications
Microsoft 365 Certified: Enterprise Administrator Expert
Microsoft 365 Certified: Modern Desktop Administrator Associate
MCSE: Mobility
MCSA: Windows 10
ITIL Foundation
CompTIA Security+
CompTIA A+
Microsoft Certified Professional
Microsoft Technology Associate
IT Administrator · Centriq Training, 2014
Let's talk.
Open to conversations about enterprise AI, automation, and platform leadership.